Enhanced Role Pharmacy Technician - Homecare and Procurement

Communication and Relationship

Skills The post holder will

Act as a key point of contact between pharmacy, clinical teams, homecare providers, wholesalers, manufacturers, importers and regional/national procurement teams, maintaining effective working relationships. Liaise with suppliers and the pharmacy procurement team regarding price discrepancies between orders and invoices. Liaise with wholesalers and suppliers to ensure timely delivery of medicines. Communicate with pharmacy staff and healthcare professionals regarding stock shortages and availability. Resolve discrepancies relating to products, strengths, quantities and prices. Liaise with the Trust Finance Team regarding delays in invoice payments. Escalate issues relating to wholesaler or company accounts to the Chief/Senior Pharmacy Technician. Respond to non-clinical enquiries from internal and external customers, referring clinical queries appropriately. Report ARX issues to the Informatics Team. Inform relevant pharmacy staff of unlicensed or imported medicines requiring checking. Report medicines that are not FMD compliant to the Senior Technician. Use tact and persuasive communication when supervising and training staff. Liaise with NVQ assessors and trainers, provide feedback and act as an expert witness for new staff. Communicate effectively face-to-face, by telephone, email and in writing. Maintain high standards of customer service. Knowledge, Training and

Experience The post holder will

Be a qualified Pharmacy Technician to NVQ Level 3, BTEC Pharmaceutical Science or equivalent. Be registered with the General Pharmaceutical Council. Hold National Accredited Pharmacy Checking Technician (ACPT) accreditation. Have recent experience working as a Pharmacy Technician within a hospital pharmacy department. Have knowledge of MHRA Good Distribution Practice requirements and the Falsified Medicines Directive. Have experience of completing ward storage audits, developing action plans and reassessing compliance against CQC requirements. Have knowledge of automated storage cabinets. Have recent experience within hospital pharmacy procurement and/or homecare services. Understand procurement, homecare invo