About this role

Job title

Bank Receptionist/Admin

Location

Cricketfield Surgery, Newton Abbot

Salary

£12.80 per hour

Hours

Bank

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include

Promptly action requests for repeat prescriptions following the 48 hours prescribing process.
Action all requests for prescriptions that come in via SystmOne on line.
Action prescription requests via work flow and Tasks on SystmOne.
Aim for no reports/complaints of “missing or wrong prescriptions” Fully investigate any incidents that do occur and establish what has gone wrong with the process and discuss with the line manager/lead GP and feedback learning to team members via meetings and huddles.
Oversee the electronic prescription service to ensure it is running smoothly and respond to any queries from Pharmacies or clinicians.
Work with the lead GP and Pharmacist to streamline processes and patient information.
Make sure the message feature on prescriptions is used to best effect and kept up to date and relevant.
Assist with the overflow of calls from the appointment’s desks at busy times.
To maintain adaptability and be able to provide administration support for the Patient Services Team during staff absences and other pressure points.
Be prepared to work amongst different teams that may involve working across different sites

Ideal Candidate

What we look for in new colleagues

Able to undertake a range of tasks, some of which requires significant initiative
Experience dealing with public/customer care
Experience within Primary Care
GCSE’s A-D or equivalent in English and Maths
Awareness of confidentiality in the workplace
Excellent IT Skills, including Microsoft Office - Outlook, Excel and Word