Casual Greggs Assistant

Service

• ● I always deliver a fast and friendly service to my customers.
• ● I put my customers before anything else.
• ● I know and understand our products and promotions and confidently talk to my customers about them.
• ● I am enabled to “Fix it Now” for my customers.
• I create “Magic Moments” for my customers

Team

• ● I keep up to date with all the communications, and actively support business initiatives.
• ● I understand my role and responsibilities. As a result, I am self-sufficient and able to offer support to the team.
• ● I take responsibility for my learning and keep up to date will all core and compliance training.
• ● I support the team by working efficiently to complete all tasks to standard and on time.
• ● I work in line with the Values, creating a good environment to work in.
• ● I follow all company absence procedures.

Standards

• ● I use SHAPE criteria to achieve great standards.
• ● I produce sandwiches on time and to agreed standards.
• I follow the Savory Bake Plan ensuring I produce freshly baked savories throughout the day following the little and often principles.
• ● I carry out the daily checks and cleaning requirements to ensure we deliver great hot drinks.
• I keep myself, team and our customers safe by following company Food Safety, SHE and Loss Prevention procedures.

Sales

• ● I am aware of my individual targets, and use appropriate selling skills to achieve these on a daily basis.
• ● I actively look for sales opportunities in my shop and take action on them; this drives sales and ensures we achieve our stales target.
• ● I keep up to date on my shop’s performance, and work with the team to achieve sales targets.
• ● I engage in company competitions and incentives to drive sales and increase customer experience/loyalty.

Profit

• ● I follow ingredient usage guides to minimise ingredient variance.
• ● I use EPOS accurately to minimise product variance, this supports the order replenishment system.
• ● I always punch in and out of the QuDOS system for all of my shifts.
• ● I follow our switch on/off guide to ensure energy usage is controlled.
• ● I follow all Loss Prevention procedures and processes.

4. Accountabilities – Give the 3 to 5 key outputs of the position vis-à-vis the organization; they should focus on end results, not duties or activities.

Service

• ● I always receive positive feedback from my manager
• ● I always make eye contact, offer a warm and friendly service with a genuine smile.
• ● I always start work on time
• ● I have completed and follow my customer experience commitment sheet

Team

• ● I can complete all tasks to required standard
• ● I can confidently talk to customers about new products and promotions
• ● I share my knowledge with the team, and can support new team members
• ● I am rarely absent from work

Standards

• ● I can complete Food Safety and Cleaning log books to standard when required
• I can SHAPE my shop ensuring correct standards and availability throughout the day

Sales

• ● I never miss an opportunity to offer a Meal Deal
• ● I achieve ATV in line with my team’s performance
• ● I consistently achieve targets set by my manager Profit

Profit

• ● I complete all cash checks and sign the cash and bank books when required
• ● I always follow the make-up guides when producing sandwiches
• ● I am aware of my role in saving energy
• I enter all sales through the till against the right product button

5. Job profile – Describe the qualifications (Education & experience), competencies and skills needed to succeed in the position.

Experience in working in a fast-paced retail environment is desirable but not essential as all training required to successfully deliver in this

role will be provided