Operations Business Administrator

Operations Business Administrator

Location

Wolverhampton | Full-Time | Permanent

Salary

£26,000 – £30,000 (DOE)

Vacancy

5

Company

Your Claim Matters & Air Travel Claim

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Shape Your future with Us

We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.

We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high-performing claims operations. This role sits at the heart of that operational growth.

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Your Role

We are looking for people who want to make a difference, people who take ownership, stay curious, and help move our business forward.

As part of our Operations team, you will support the day-to-day handling of consumer claims and play a key role in understanding processes, supporting operational excellence, and contributing to a fast-moving environment powered by technology and intelligent processes.

We are a technology-led business with cutting-edge systems, automation, and AI-assisted workflows. We welcome people who enjoy working in a modern, digital-first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.

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Key Responsibilities

Operational Support

• Review and process high-volume consumer claims in line with internal processes and quality standards

• Maintain and update case management systems and workflow tools

• Track case progress and ensure timely movement through each stage

• Identify missing information and follow up with relevant parties

• Support quality control checks to ensure accuracy and compliance

Workflow & Performance Support

• Monitor workflow queues and flag delays, risks, or bottlenecks

• Support SLA and KPI tracking through accurate data input and reporting

• Assist with operational reporting, data tracking, and insight gathering

Process Improvement & Continuous Improvement

• Support implementation of process improvements across the claims lifecycle

• Use systems, data, and tools to help improve performance and efficiency

• Build an understanding of operational processes and identify patterns, issues, or improvement opportunities

• Contribute ideas for automation, system improvements, and smarter ways of working

Stakeholder & Business Support

• Communicate clearly with internal teams and external partners to progress cases

• Work collaboratively across teams to support operational delivery

• Ensure adherence to internal processes and regulatory requirements

Skills & Experience

• Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment

• Is comfortable working with systems, CRM platforms, or workflow tools

• Is highly organised with strong attention to detail

• Is reliable and takes ownership of their work

• Is a clear communicator who can engage with colleagues and stakeholders

• Is curious, proactive, and eager to learn

• Is comfortable managing multiple tasks and prioritising workload

Nice to have

• Experience in admin, operations, or customer support roles

• Familiarity with Excel or Google Sheets

• Interest in process improvement or data-led operations

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Benefits

• Competitive salary

• 20 days annual leave + bank holidays

• Hands-on experience in a tech-enabled, data-driven operations team

• Exposure to automation, AI-supported workflows, and modern systems

• Ongoing training and development

• Clear progression into senior operations roles

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Why Join Us?

Career Growth

You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.

Supportive Culture

You'll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.

Modern Practice

Work with advanced AI-powered tools, streamlined workflows, and full administrative support.

Strategic Expansion

With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.

Equality,

Diversity & Inclusion

We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.

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Ready to Redefine Your Career?

If you are looking to start or grow your career in operations and want to be part of a fast-moving, technology-led business, we would love to hear from you. Share your CV with us!

*This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.