Regional Manager

We’re looking for a Regional Manager to lead our Extra Care schemes in Stoke-on-Trent and the managers who run them. As we grow in the area, the role may take on other schemes nearby.

You’ll report to our Operations Director. You’ll be out at the schemes regularly, so you need to live within easy reach of Stoke-on-Trent.

About us

Care Outlook is a family-run home care and Extra Care provider. We have around 2,000 staff and we’re still growing.

Key Responsibilities

• Lead and support your Registered and Branch Managers to meet their quality and financial targets
• Keep every scheme in line with CQC standards through regular visits and audits
• Lead on safeguarding and serious incidents across the region
• Make sure complaints are handled properly and on time
• Manage the regional budget and keep control of costs
• Oversee recruitment and training, so every scheme has enough staff with the right skills
• Support your managers when things go wrong, including some out-of-hours cover
• Build good working relationships with local authorities, commissioners, housing providers and families
• Report to the Operations Director on how the region is doing
• Look for chances to grow the region and support tenders when they come up

Qualifications & Experience

• Senior management experience in adult social care, ideally in Extra Care or domiciliary care
• Experience managing more than one service, or managing other managers
• A Level 5 Diploma in Leadership and Management for Adult Care or equivalent. If you’re working towards it, we’d still like to hear from you.
• Good knowledge of CQC regulations and how inspections work
• Experience managing budgets and using data to improve performance
• A full UK driving licence and access to a car
• To live within easy reach of Stoke-on-Trent

Care Outlook is an equal opportunities employer and welcomes applications from everyone.