Quality and Governance Facilitator

Main duties of the job

Incident Management

Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to appropriate investigators and escalating urgent patient safety concerns.

Stakeholder Liaison

Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.

Complaints Support

Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.

Meeting Coordination

Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.

Risk & Reporting Systems

Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trusts Risk Register.

Project Assistance

Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.

Team Support

Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.