Receptionist

Main Duties and Responsibilities Greet patients and visitors in a professional and courteous manner. Answer telephone calls and respond to patient enquiries. Book, amend and cancel appointments using the practice clinical system. Direct patients to the most appropriate service or healthcare professional. Process repeat prescription requests in accordance with practice procedures. Scan, file and manage patient documentation. Register new patients and update patient information as required. Process incoming and outgoing correspondence. Maintain confidentiality and comply with GDPR and practice policies. Support clinicians and colleagues with administrative tasks. Maintain a clean, organised and welcoming reception area. Undertake additional duties as required to support the effective running of the practice.