Community Support Worker Crisis Team | Coventry and Warwickshire Partnership NHS Trust

Previous applicants need not apply

Please be aware this position is not applicable for sponsorship and you must have full driving licence and access to a motor vehicle for business use

Make a Difference When It Matters Most, Are you compassionate, resilient and passionate about supporting people experiencing mental health crises? We are seeking enthusiastic and caring Band 3 Support Workers to join our Adult Crisis Resolution and Home Treatment Team (CRHT) in Coventry.Our CRHT service provides intensive support to adults experiencing acute mental health crises, helping them remain safely in their own homes wherever possible and reducing the need for hospital admission. Working alongside experienced mental health professionals, you will play a vital role in supporting individuals on their recovery journey during some of the most challenging periods of their lives. Based on the job description and person specification provided.

As a Support Worker within the Crisis Resolution and Home Treatment Team, you will work as part of a 24-hour multidisciplinary service delivering high-quality, recovery-focused and trauma-informed care across Coventry.You will support service users in their homes and community settings, helping them manage their mental health crisis, maintain independence and work towards recovery goals. Working under the supervision of registered mental health professionals, you will contribute to care delivery, risk monitoring and ongoing support planning.

This is a community-based role involving travel across Coventry. You will be required to work flexibly across a 24/7 rota, including nights, weekends and bank holidays. A full UK driving licence and access to a vehicle for business use are essential.

Join Us

If you are caring, motivated and committed to helping people through mental health crises, we would love to hear from you.

Have experience of working with Adults of all ages with mental ill-health.

Together we can provide compassionate care, promote recovery and make a real difference to the lives of people in Coventry.

For more information on this role please see the attached support information. This will give you a better overview of the role and requirements.

Candidate Information Pack Dec 24

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Communication

The post holder will

Key Responsibilities

• Provide practical and emotional support to adults experiencing mental health crises.
• Assist registered staff with home visits, assessments and reviews.
• Monitor mental and physical wellbeing and report concerns promptly.
• Supportindividuals to engage with medication plans and therapeutic interventions.
• Promoterecovery, independence, daily living skills and meaningful activities.
• Maintain accurate electronic patient records. Contributeto discharge planning and onward referrals.
• Work in accordance with safeguarding, risk management and lone-working procedures.
• What We Offer
• A rewarding and varied role supporting people at a critical time in their recovery.
• Structured induction and comprehensive training programme.
• Regular supervision and opportunities for career development.
• Supportive multidisciplinary team environment

Analytical and Judgemental Skills/ Freedom to Act

The post holder will

• Act within the limits of their competency and authority.
• Make use of a supervisor and supervisory sessions to enable development of their competency and in order to ensure that they work reliably, consistently, effectively, ethically and safely.
• Ensure that practice reflects up to date information and policies

Planning and Organisational Skills

The post holder will undertake routine management and organisation of their own time and activities to support the completion of their designated role within the team.

Physical Skills

The post holder will

• Have the ability to use I.T. systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with organisational guidelines.
• Attend annual training and undertake basic life support training, where necessary.
• Undertake training to a level appropriate to the environment, as designed by the line manage

Responsibility for Patients/Clients

The post holder will

Encourage service users to choose and take part in activities that are meaningful to them. These may include self care, education, recreational and work activities. The activities may be provided specifically for people in care settings or those provided in the community.

Facilitate and support service users with the management of their condition and treatment plan.

Work within their own level of competence to obtain valid consent from an individual, or relevant other for a range of healthcare activities.

Work as a member of a multi-disciplinary team to implement specific aspects of a service user’s programme and contribute to evaluation and review.

Promote and support the physical health and wellbeing of individuals in a holistic way, recognising the inter relatedness of these and the difficulties that individuals may have in understanding their physical health needs and how these may be addressed.

Please see attached JD for more information

This advert closes on Friday 30 Oct 2026