Head of Operations and Performance

The Head of Operations and Performance provides senior operational and strategic leadership within the System, working as part of the wider System and group management structure to deliver against agreed System priorities. The postholder is responsible for delivering operational plans within clinical group or area of responsibility, leading transformation and continuous improvement, and providing assurance on performance, quality, safety, workforce and finance. The role requires strong partnership working across organisational boundaries to improve pathways, reduce unwarranted variation and deliver sustainable outcomes for patients, carers and staff. The Head of Operations and Performance is an integral part of the System management structure and works in partnership with Clinical Group(s) leadership team and reporting to the System Director of Operations and Performance or Deputy Director of Operations and Performance in accordance with specific System arrangements. The postholder is responsible for the day-to-day general management of designated areas within the System. Working closely with the triumvirate and senior clinical and operational leaders, the Head of Operations and Performance provides oversight of performance, workforce and access standards, leads operational delivery and performance recovery activity, and ensures timely resolution and escalation of service issues.