Learning Assistant

Overall Purpose Having established Combat Stress Learning over the past five years, we are looking for a Learning Administrator to join the team to support the design, development, release and analysis of valued educational courses and pathways, to both our internal colleagues and external learning communities. The overall purpose of the role of Learning Administrator is two-fold, to support the Combat Stress Learning team with set internal and external workplans, as well as supporting the learning and development needs of our communities, more specifically; (not an exhaustive list) Supports the development and delivery of content design, quality assurance, impact scoring and reportable statistics of the Combat Stress Learning Team, Support the Combat Stress Learning Team as course authors, co-authors, as well as highlighted organisations Professional Leads and subject matter experts (SMEs) in the creation of learning content. Support the co-ordination and evaluation of Combat Stress Learning live events, Aware of learner trends, sharing findings with Combat Stress Learning Team, as well as any highlighted stakeholders. This information is also key to support the writing of grant updates, progress reports and status updates. Main Duties and Key Responsibilities Collaborative Learning Platform Provide accurate and regular learner feedback and trend analysis, to maximise both compliance and continued professional development (CPD) Monitor and respond the learner comments on the learning platform. Validate learner certificates Supports the scheduling of training sessions and events on the learning platform, including activities such as Clinical Service Evolution (CSE) Camps and external live events. Works with the training programme coordinator to Creates effective audiences and learning pathways, including all pre-and-post measures within the learning platform. Uses in-platform functionality and newsfeed(s) to collect highlighted learning needs, for inclusion in the overall training needs analysis (TNA) activity. Provides market research and competitor analysis on highlighted training titles included in the workplan(s). Plays a supportive role in the delivery of live events, panel discussions and webinars, including Combat Stress campaigns such as PTSD Awareness Day activity. Prepares regular learner reports for use across multi-committee meetings and updates, including senior level through to directorate update(s). Supports the upskilling of internally recognised training authors and co-authors. Supports the brand of the learning platform and updates to the look and feel of the homepage(s), updating communication, messages, carousels and groups when highlighted. Maintains updates on learning platform functionalities, sharing with the Combat Stress Learning Team for content enhancement. Supports the link of learner statistics (including compliance) with Combat Stress Data Lounge reportable data. Ensuring effective collaboration on our learning platform, supporting the interactive learning experience and responding to comments and questions that are posted in a timely manner. Working with our communications team to ensure that our platform reflects the Combat Stress brand. Partnering with the Combat Stress Comms. and Digital Team(s) to highlight and promote topical content, campaigns and upcoming training programmes, via our social channels. Share data as appropriate with fellow Combat Stress teams, including Services, Clinical and Fundraising teams to support corporate relationship building and efficiency, including Raisers Edge entries. General Responsibilities The post holder will be expected to receive regular supervision in accordance with the service policies of Combat Stress and professional practice guidelines. Contributes to Combat Stress Learning workplan, inclusive of internal and external activities. Monitor and manage the dedicated learning inbox, filtering the information and requests to the right person in a time effective way. Supports the creation of training resources and marketing materials, Maintains understanding of new training and educational techniques. Support with the sourcing and due diligence process of any highlighted external training provision. To maintain up to date knowledge of legislation, national and local policies and issues of relevance to veterans, Combat Stress and Combat Stress Learning. To undertake such other duties and responsibilities, appropriate to the grade of the post. Support the growth of Combat Stress Learning and its brand. Governance To work with the Learning Co-ordinators and ensure compliance against legal and service industry standards, for all mandatory training titles. To provide and support Combat Stress with accurate learner information, including completion information, for both mandatory and developmental training titles. Highlight any concerns , with the potential to present findings at Internal Training Steering Meetings, for awareness and clarity, before suggesting next steps and compliant action(s). Key Relationships Inter-disciplinary Combat Stress Learning Team. Wider Strategy and Communications directorate, including; o Digital Team. o Communications Team. o I.T Team. o Individual Giving Team. o Veterans Journey Manager. Services Team. Senior Clinicians across Combat Stress. Peer and Family Support Team(s). Fundraising Team. Resources Team. Research Team (through introduction from Combat Stress Learning colleagues) Key stakeholders at organisations funding Combat Stress Learning activities, such as 360Learning (learning platform provider) Armed Forces Covenant Fund Trust (grant funders) Key stakeholders and learners in either of the online learning communities. Risk Management As an employee of the Charity, the postholder is required to be risk aware and readily able to identify risks faced in the course of day-to-day duties. Where a new risk is identified it is to be reported through the postholders line manager. All staff have a responsibility to manage risk within their sphere of responsibility. It is a statutory duty to take reasonable care of their own safety and the safety of others who may be affected by acts or omissions.

Date revised

October 2026