Medical Secretary, Band 3

The medical secretary is responsible for: - Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team. - Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians. - Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity - Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach - Carrying out regular review and administrative validation of the clinicians return outpatient wait list - Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach. - Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy. Please feel free to contact Jessica Jones, Secretarial Supervisor should you wish to discuss applying for this opportunity.