Deskside Specialist | East London NHS Foundation Trust

TheDesksideSpecialistisakeymemberoftheDesksideteam.ThepostholderisresponsibleforoperationalmaintenanceofDesksidedevicesandtechnicaldevicemanagementorsupport.TheroleutilisesexpertknowledgetoactasapointofescalationforallTruststaff..

Thepost-holderwillactasatechnicalexpertonTrustwidedigitalhardwaredeploymentsorissues,providingsupportforBusinessAsUsual(BAU),andworkingcloselywithotherteamswithinthedepartmenttoresolveissues.Theroleincorporatescustomercare,vendoror relationshipmanagement,operationsandcommunicationsco-ordination.

Utiliseexpertknowledgetoresolvearangeofvaried,complextechnicalissuesandexplaincomplexsituationsinsimpletermstostaffatalllevels

 Executingprojectsandtasksindependentlyandwithlimiteddirectsupervision

 Respondtotechnicalenquiriesregardingtheappropriatepurchasing,disposal,andeffectiveuseofDigitalequipmentfromalldepartmentsinaccordancewithTrustpoliciesandprocedures

 Escalateanyrecurringproblemswhichusersareexperiencing,sothatamorecomprehensiveandeffectivesolutioncanbeapplied

 ProvideexpertsupportorguidancerelatingtoDigitalhardwaredeployment,servicerequests,problemsorissues

 Liaisewith3rdpartyvendorsasrequired,ensuringthatsufficienttechnicalinformationisprovidedforeachcalllogged

 EnsurethatDesksidedevicedocumentationismaintainedandupdated

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve.

Our values are

We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Please refer to the attached JD - detailed job description and main responsibilities are attached.

This advert closes on Tuesday 27 Oct 2026