Project & Operational Support Officer

General Requirements Operate effectively in a flexible and demanding environment and proactively manage relationships with members, providers, and the BCA team and Board as required. Work within a matrix management structure within the BCA team to ensure Board requirements and service development initiatives can be operationalised and managed effectively. Maintain a database of information relating to any incidents/issues with the services and support with the escalation of service user comments and complaints to the relevant individual within the provider organisations, following the processes. To complete administration incidents/issues relating to business interruption To manage and update all filing systems, ensuring all project policy files are kept up to date. To create and develop new files and systems where appropriate. Attendance at Project Committees as required. Develop and maintain effective team working and relationships with colleagues and other teams. Undertake any other relevant activities which fall under the general scope of this role as directed. Willingness to work flexibly and develop the team and needs of a growing organisation.