IT & Quality Administration Team Leader

THE HADLEIGH

PRACTICE Job Description Job Title

IT & Quality Administration

Team Leader Hours of Work

Part time (33 hours)

Responsible to

Operations Manager Job Summary

To lead the ITAQ team, ensuring the effective and efficient: Provision of IT support to the practice and its staff. Generation and utilisation of data to ensure the efficient running of the practice and support the achievement of quality targets. Administrative support of the clinical activities within the practice

Job responsibilities

• Working as Team Leader for the ITQA team the post holder will be responsible for ensuring the smooth running of all areas of ITQA, both by managing, supporting and training the team members as well as liaising with the management/clinical teams and undertaking ITQA activities.

This will include

• Management of the team Ensuring that all regular weekly, monthly and annual tasks are diarised and completed as necessary. Attending fortnightly Operations meetings, monthly recalls meetings and any other management/planning meetings, ensuring agreed actions are accomplished in a timely manner. Working with other members of the management team to plan for future activities and address problems. Ensuring all team members are trained and performing their roles accurately and efficiently, running regular team meetings, appraisal and other activities to ensure staff are actively and affectively managed. Reviewing ITQA workload, processes and audits to ensure that accurate results are produced in the most efficient and effective manner, updating and producing procedures as necessary. Monitoring, searching and auditing for QoF and liaising with the QoF lead to assist the practice is achieving its annual targets. To provide a centre of expertise for IT systems such as SystmOne so that the team is effectively led and you can help actively solve/set up searches and find solutions. IT support and clinical system administration Ensuring that the team provides ITQA support effectively, including: Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk. To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications. To be first point of contact with helpdesks of the clinical and other system suppliers. To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles. Maintain the practice network and email system and online access by patients Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager. Data Quality and maintenance of patient records Ensuring that the

ITQA team effectively

Manages data quality issues, providing advice and guidance to all practice staff. Monitors the patient database including list size and demographics, to also manage registrations for new and temporary patients Ensures templates are up to date and accurately entered within the appropriate time frames Searches & Audits Ensuring that the ITQA team accurately and in a timely manner: Run routine audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations Input data monthly on the CQRS portal to ensure all due practice payments are received. Run contract searches and reports as required Ensure data is consistently entered and searches performed on SystmOne to find anomalies Manage NHS smear recall portal. Production and reporting of performance & Quality information Monitoring/searching of enhanced services, reporting and submitting accurate data to ensure full payments for services achieved. To collate monthly scripts (PPAS) to enable the practice to claim funds for personally administered items that have been purchased by the practice. To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients from certain chronic disease registers To collate monthly scripts (PPAS) to enable the practice to claim funds for personally administered items that have been purchased by the practice. Information Governance To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act. To ensure that any suspected or actual breach of IT security is reported to the Operations Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Operations Manager and Information Governance Lead Ensure you have good knowledge & up to date training on Safeguarding General As a member of the Practice team, the post holder should: Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator Work within practice guidelines and processes To take responsibility for own developmental learning and performance To participate in the practice appraisal scheme To undertake training as required including mandatory and statutory training.