Retail Assistant

Location

Earls Court, London SW10 9LZ

Contract Type

Ongoing temporary booking with regular full-time hours expected. You will be working for Angard Staffing, Royal Mail’s dedicated internal recruitment partner.

Duration

Maternity cover with potential for long-term opportunities.

Hourly Pay Rate

£14 per hour.

Commitment

Candidates must be available to commit to the role for a minimum of 6 months.

Working Pattern

5 days per week, Monday to Saturday, with one weekday and Sunday off.

Shift Hours

Monday to Friday · 08:00 - 17:30, or · 09:00 - 18:00

Saturday · 08:00 - 14:30

Join Our Team

We're looking for an enthusiastic and customer-focused Retail Assistant to join our successful Royal Mail Parcelshop team at Earls Court.

Located alongside a busy Royal Mail Delivery Office, our Parcelshop helps customers send parcels and letters, purchase packaging and postage products, collect items and access Royal Mail services. This is a varied retail role that combines customer service, sales, administration and operational support.

Working as part of a small, close-knit team, you'll play a key role in delivering an excellent customer experience while supporting the continued growth of the Parcelshop.

Key Responsibilities

• Deliver exceptional face-to-face and telephone customer service.

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Support customers with parcel, postage and collection services.

• Assist customers using mobile and self-service postage technology.
• Promote and sell packaging materials, postage products and Royal Mail services.
• Process customer transactions accurately using specialist systems.
• Handle personal data securely and in line with data protection requirements.
• Support parcel enquiries and liaise with Royal Mail operational teams.
• Contribute positively to a small team while being confident working independently when required.

About You

Essential

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Minimum 1 year's experience in retail, customer service or another customer-facing role.

• Strong communication and customer service skills.
• Experience dealing with challenging customer situations.
• Good computer skills, including confidence using Microsoft Office and learning new systems.
• Comfortable supporting customers with smartphones and digital technology.
• Good numeracy and attention to detail.
• Reliable, punctual and flexible.
• Able to work the required shift patterns.
• Willing to commit to a long-term assignment.
• Due to the size of the team, reliability, flexibility and attendance are critical to success in this role.

Desirable

• Previous experience in retail, logistics, postal, banking or service environments.

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Experience promoting products or identifying sales opportunities.

• Additional language skills, particularly Spanish, Italian or Portuguese.

Training & Support

Full training will be provided on Royal Mail products, services and Parcelshop systems. You'll join an experienced and supportive team committed to helping you succeed.