Operations Manager

About The Role

Working Pattern

The role requires you to suit the business needs

We are currently recruiting for an Operations Manager to oversee a key contract within our Retail sector.

Your key responsibilities will include

• Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Carry out technical inspections and building workarounds and proactively identify tasks.
• Oversee incidents & failure management.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Establish contract performance management procedures including targets and reporting mechanisms.

You will meet the following criteria

• Applicants must have the right to work in the UK
• Senior Management experience in the facilities management area, managing soft services and project works
• Experience managing an operational site-based or mobile team.
• Have relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS).
• Strong commercial and financial acumen
• Excellent communication skills including presentation and written report writing.
• Good IT skills, including advanced Excel.

About The Company

Additional Requirements

Due to the nature of this role, you will need access to a smartphone that can support our approved work applications for tasks such as clocking in and out (if you are required to use our time and attendance system for your role), viewing schedules, completing training and receiving work-related communications.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

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Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.