Band 3 Medical Secretary

To provide support for written and telephone enquiries on behalf of the Medical Secretariat. To type urgent and routine NHS clinical letters where required and translate letters from audio recordingsDaily use of outsourcing application for all non-urgent NHS clinical letters To format NHS letters and process correspondence ensuring accuracy and a high standard of presentation in accordance with agreed Standard Operating Procedures (SOPs). To assist in achieving national and local performance targets by ensuring clinical letters are processed in the prescribed timescale. To work closely with the Senior Medical Secretaries to prioritise workload and highlight any urgent requests to ensure deadlines and key performance indicators are achieved. To support the service during periods of short staffing levels by working with the Senior Medical Secretaries to identify, prioritise and complete tasks. To deputise in the absence of the Senior Medical Secretaries where required. To actively engage with the Specialty Management Groups to support the delivery of local and national targets. To assist in the collation of information for reports, for example medical reports or incident reports for auditing as required. To input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered. To work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service across the Division. To provide a patient focused service and be able to communicate effectively and appropriately with patients and staff at all levels. To use Microsoft Applications (e.g. Excel) for maintaining and managing records and folders within the administration team. To report any issues or complaints as necessary through the DATIX incident management system. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.