Administrative Assistant - Midwifery Led Service

The post holder will provide comprehensive administrative and clerical support to the Community Midwifery Service, ensuring the efficient day-to-day running of midwifery-led services across birth centre and community settings. They will act as the central point of contact for all telephone and email enquiries, responding to internal and external contacts in a professional, courteous and timely manner. The post holder will communicate effectively with pregnant women, women in labour and postnatal women, ensuring all enquiries are managed sensitively and escalated appropriately when urgent. The role includes receiving, triaging and accurately relaying information to Community Midwives, ensuring that all requests are actioned promptly. Emergency or urgent requests must be identified and escalated immediately in line with service protocols. The post holder will support patient pathway coordination by scheduling appointments, processing referrals and discharge information, and ensuring appropriate follow-up is allocated to the relevant Community Midwife or service. They will maintain accurate and up-to-date patient records, including entering and updating information on the BadgerNet system. Administrative responsibilities include managing incoming and outgoing correspondence, maintaining diaries where required, supporting the organisation of meetings, and producing accurate minutes for community midwifery meetings. The post holder will also manage specific administrative processes, including ensuring blood spot repeat requests and other clinical communications are promptly shared with the appropriate midwifery team. They will work collaboratively with administrative and clinical colleagues across maternity services, including cross-site working where required, to support safe, effective and responsive care delivery. All duties must be carried out in accordance with Trust policies and procedures, maintaining confidentiality, data protection standards, and a high standard of customer care at all times.