Administration Assistant

Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner. To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner. To book patients in and out of clinics for the outpatient department. To admit and discharge patients attending day-case when necessary. To book follow up appointments for patients as and when necessary. Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session. To ensure that all test results are available for outpatient clinics as requested. To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed. To liaise with other hospitals and department to obtain case notes and results of investigations as required. To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations. To use the current computerised patient records system for booking appointments and providing labels for patients records. To deal with hearing aid battery requests i.e. ordering, replacements etc. Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required. To prioritise work in order to meet deadlines. To arrange patient transport