Medical Secretary

Main Duties and Responsibilities Clinical Administration Manage and process incoming and outgoing clinical correspondence. Type, proofread, and distribute letters, reports, and medical documents. Process referrals to secondary care services, including urgent and routine referrals. Monitor referral pathways and ensure appropriate follow-up where required. Assist clinicians with administrative tasks related to patient care. Medical Records Management Maintain accurate and up-to-date electronic patient records. Ensure all records are handled in accordance with GDPR and NHS confidentiality standards. Process requests for access to medical records and insurance reports in line with practice procedures. Communication Liaise with hospitals, community services, and other healthcare professionals regarding patient care. Communicate professionally with patients, carers, and external organisations. Respond to telephone calls, emails, and queries appropriately and efficiently. Referral Management Prepare and submit referrals using the NHS e-Referral Service (e-RS). Use the ERS booking system to book, manage, and track patient referrals and appointments. Track referrals and investigate any delays or rejected referrals. Ensure urgent referrals are actioned promptly in accordance with practice protocols Administrative Support Provide secretarial support to GPs and other clinicians. Maintain filing systems and administrative databases. Support practice projects and audits when requested.