GP receptionist / Administrator

GP Receptionist - Job Description Summary The GP Receptionist / Administrator is responsible for providing a professional, courteous, and efficient service to patients, colleagues, and external healthcare professionals. The role combines front-line reception duties with a range of administrative responsibilities, supporting the smooth day-to-day operation of the practice and ensuring a high standard of patient care. Key Responsibilities Answer and manage incoming telephone calls, deal with patient enquiries, and contact patients as required. Provide a welcoming and professional reception service to patients and visitors. Process and action tasks generated by GPs and the wider clinical team in a timely manner. Monitor, review, and action generic practice email inboxes appropriately. Process repeat and acute prescription requests in accordance with practice procedures. Support the registration of new patients and maintain accurate patient records. Receive and process referral requests from District Nursing teams and other healthcare providers. Book, amend, and cancel patient appointments using the clinical system. Respond to patient queries and requests promptly and effectively, escalating issues where appropriate. File and accurately record patient information within the clinical system. Liaise with members of the multidisciplinary team and external organisations as required. Maintain strict patient confidentiality and comply with all information governance and data protection requirements. Contribute positively to a supportive team environment and provide flexibility to support practice needs where appropriate. Undertake mandatory training and take personal responsibility for maintaining required competencies and professional standards. Comply with all practice policies, procedures, and health and safety requirements. Undertake any other duties commensurate with the nature and grading of the post as reasonably requested by the Practice Manager or GP Principal.

Please note

This document is intended to provide an overview of the role and key responsibilities and does not constitute a full job description. Duties may be amended from time to time to meet the changing needs of the practice. *Whilst this role is contracted for 15 hours per week, the successful candidate will be expected to demonstrate a reasonable degree of flexibility and, where possible, be willing to provide additional cover during periods of annual leave, sickness absence, and other unforeseen staffing requirements to support the effective operation of the practice.