Guest Services Assistant

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Your day-to-day

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Be the warm welcome that kicks off a memorable guest experience

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Encourage guests to partake in the Hilton Honors loyalty program

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Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay

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Handle cash and credit transactions by Heeton standard operating procedures.

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Start every stay right by swiftly checking guests by Hampton brand standards,

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Serve food and drinks in the bar and restaurant

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Help with washing up and other kitchen duties when needed

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Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

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Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

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Take pride in your appearance and place as a brand ambassador

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Work as part of the time to assist with Reception, Bar, Restaurant and Kitchen

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Jump into other ad-hoc duties when your colleagues need your help

What we need from you

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Excellent customer service skills

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Hospitality experience advantageous

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Must speak fluent English

Why you should apply

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Service-based annual leave (increasing up to a maximum of 5 extra days)

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Voluntary Medi-cash Scheme

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Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go

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Life Assurance, Income Protection and Employee Assistance Schemes

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Referral scheme

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Heeton is an expanding company which offers excellent career opportunities.

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Exclusive access to the employee recognition & reward scheme - Heeton Rewards

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Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

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On-site parking

Hilton's Vision

To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process