Access to Information Assistant - Band 2

Job Role Update and maintain the departments case management system for all requests for access to records. This includes initial logging, updates and final disclosure. Deal with enquiries and exchange information with staff, patients and others, verbally, electronically and in writing using sensitivity, diplomacy and tact. Retrieve, locate and track health records, ED records and radiology requests for records whilst working to set deadline. Reading requests and patient information to ensure all relevant notes are present. Interrogate Trust patient systems to locate patients, find relevant information and respond to queries. Photocopy, collate from digital systems and scan health records in accordance with departmental procedures and statutory obligations. Good Team working skills are required within the admin team and wider Information Governance team and in operational and clinical areas. Report any breaches or potential breaches of statutory timescales to the Manager. To ensure confidentiality in line with legislation and Trust Policy on all matters relating to patients, staff and Trust business. Knowledge & experience*Working knowledge of standard administrative office processes and procedures*Knowledge and understanding of GDPR 2018, Access to Health Records*Knowledge of hospital procedures and structure*Experience of using IT systems Skills*Good IT skills*Good communication skills both verbally and written Behaviour*Flexibility, adaptability and the ability to deal with change*Polite and courteous to staff, solicitors and other professional bodies*Ability to work under pressure