Client Support Administrator

This role is part of the front-face of the charity, supporting older people and professionals to access information and services they need. As part of the Client Support Team, this role includes telephone customer service and administration for the charity, collaborating with clients to understand their needs and guide them to the best local services.

Our Advice line is a critical part of our charity services, often the first access point for our clients, many of whom are vulnerable and in crisis. Understanding needs, and supporting and guiding is a key skill needed.

Part of this role will work in our Healthy Ageing Norfolk team, to contact and triage clients who live with frailty within Norfolk, completing in-depth telephone screenings to determine risks, goals and support our outreach team with supportive actions or evaluation calls.