IT Development Engineer

Forming part of the IT Incident and Service Request processes, dealing with all types of queries, requests for service and incidents, ensuring a consistent approach is taken and the customer receives an efficient and responsive service. Provide first and second-line support service, managing tickets as required, through to resolution, ensuring all necessary information is captured and recorded to facilitate resolution of reported incidents to agreed service level agreements. Keep up to date with new service level agreements and processes to maintain a consistent, effective, and efficient service delivery to service users. Ensure IT equipment for installation is prepared and testing in accordance with IT standards and end user requirements. Ensure deliveries of computer equipment are correct in content and in an acceptable condition. Provide start up training to new users, raising awareness amongst end users of the current IT policies and procedures. Contribute to the implementation of specific elements within approved IT development projects to meet timescale and budgetary targets. Assist with operational developments, deployments, desktop hardware/ software replacement programmes. A full UK driving license for manual vehicles is essential any applicant not meeting this criteria will not be considered. The Trust operates two vans for the transport of equipment. For full job details and person specifications please refer to attached Job Description.