Gomersal Lodge Hotel
Hotel Receptionist
WF17 7HR
Key information
- Pay
- Salary not listed
- Hours
- Full-time
- Contract
- Permanent
- Workplace arrangement
- On-site
- Posted date
- 19 Oct 2026
- Closing date
- 18 Nov 2026
About this role
Core Responsibilities
•
Guest Services
Greet guests warmly upon arrival, verify bookings, allocate rooms, issue key cards, and handle check-outs and payments.
•
Reservations & Communication
Answer phone calls, manage online or walk-in bookings, respond to emails, and take accurate messages.
•
Inquiries & Concierge
Provide local travel information, recommend restaurants or attractions, and help book theatre or transport tickets.
•
Department Coordination
Liaise with housekeeping and maintenance teams to report room turnover status or repair needs.
•
Administrative Tasks
Balance room folios, process credit card transactions, update digital logs, and handle guest complaints calmly and professionally