Supply Chain Assistant

The Role

The role of Supply Chain Assistant is pivotal to the company’s future and to it delivering a consistent high level of service excellence. You will work with internal and external customers and suppliers to improve the brand, create stronger customer relationships and develop supply chain activities. You will work in a fast-paced regulatory environment in a consistent and professional manner ensuring that accuracy is central to all tasks. Through processing incoming requests efficiently and professionally you will provide a consistently high level of service to customers; ensuring customer loyalty and repeat business.

Responsibilities

• Process customer requests from enquiry to dispatch in a timely, consistent and professional manner with an excellent level of attention to detail.

• Communicate effectively with customers, suppliers and couriers in writing and verbally, setting realistic timescales for issue resolution.

• Provide administrative and organisational support to the sales team; responding in a timely and professional manner.

• Responsible for the acceptance of deliveries into the company including but not limited to collections from hospitals, supplier deliveries and third-party orders.

• Monitoring supplier purchase orders from point of shipping to receipt.

• Data entry onto the ERP system in a timely and consistent manner with an excellent level of attention to detail.

• Manage the emergency on-call mobile phone during assigned periods on a rota basis.

• Perform routine inventory audits.

• Execute daily tasks in compliance with established company procedures, safety guidelines, and detailed work instructions and standard operational procedures.

• Maintain flexibility across supply chain activities to and participate in cross-training initiatives to support departmental resilience and knowledge sharing.

• Identify and communicate opportunities to improve departmental processes, efficiency and customer service.