Team Leader - Home Support

Key activities and main responsibilities

To proactively monitor monthly performance including tracking hours, clients, support workers, and locations; taking early action to address shortfalls. To lead on the recruitment, onboarding, and retention of clientfacing and support staff across care services, ensuring workforce capacity meets operational demand and supports highquality service delivery. Overseeing accurate, consistent use of internal databases and dashboards to support effective service delivery, invoicing, and reporting. To maintain a consistent office presence to support service administrators, manage escalations, and ensure appropriate cover across core hours. To oversee the efficient coordination and smooth running of the HS service across the City and County, ensuring assessments and service delivery are organised effectively. To provide daytoday operational guidance and linemanagement supervision to service administrators, maintaining visible support through regular checkins, clear communication, timely followup, and the delivery of supervisions and annual appraisals to support staff performance and wellbeing. To oversee the accurate and consistent use of internal databases, supporting staff with data entry and using dashboards to optimise service delivery, invoicing, and reporting. To collate client data and produce monthly monitoring reports for the Services Manager. To develop and enhance IT processes and systems to improve efficiency and support service delivery. To create, develop, and embed standard operating procedures to ensure consistency and quality across the service. To deal promptly and appropriately with client related issues, including safeguarding concerns and complaints, following the correct processes. To actively promote services by identifying new referral pathways, building relationships with partners, and exploring opportunities for sustainable growth. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example. To ensure all staff adhere to AUKCW policies, procedures, and quality standards at all times. To undertake any other duties as may be reasonably required, consistent with the nature and grade of the post. All staff have an individual responsibility to comply with the organisations policies and practices.