Quality, Safety and Operational Leads Administrator

Principal duties

Ensure that all incidents are dealt with in an efficient, polite, and confidential manner and/or passed onto the relevant colleague(s) for action. Prioritise and take responsibility for own workload and recognise and support colleagues who need training, guidance and assistance. Securely maintain the personnel records of the Quality & Clinical Governance team in accordance with the confidentiality policy and data protection act. Participate in the investigation of any internal or external incidents relating to CSH Surrey in line with the organisations PSIRF policy and plan. Provide, investigate and analyse complex statistical and audit information as requested by Quality & Clinical Governance team members. Undertake complex/confidential tasks to be delivered including liaising with multiple professionals in the planning and co-ordination of quality improvements projects; carrying out regular audits & analysis of the information and development of complex reports, documents, graphs, data collection/spreadsheets. Lead the development and implementation of a standardised process for filing reports and data maintenance ensuring data is stored appropriately and electronically where possible, to comply with the information governance policy. Lead the maintenance and development of the patient safety/PSIRF policy and plan pages of the website and on Blink. Maintain and monitor a log of incidents passed on to operational teams for investigations. Maintain a knowledge base of all services and their activities relating to quality improvement. Provide cover for administration tasks for Patient Experience Team and the Senior Administrator. Have a detailed knowledge of a specific range of services across CSH Surrey. Deputise for the Improvement and Safety Manager in their absence. Provide proactive administrative and coordination support to two Operational Leads, including diary and meeting coordination; preparation and circulation of papers; correspondence; action tracking; follow-up of agreed actions and maintenance of key records and work plans.