Sales Office Assistant

JOB SUMMARY

The Customer and Sales Support Administrator is a proactive individual who thrives in a technical, fast paced and customer focused environment. This role offers the opportunity to impact customer satisfaction and operational performance for an experienced individual in construction, M&E or industrial supply chains.

The success of the role lies in understanding technical products, coordinating multi-step workflows and delivering exceptional service to our clients.

KEY DUTIES & RESPONSIBILITIES

Sales and Customer Support

• Manage customer enquiries and provide high quality support

• Process quotations, sales orders, invoices, delivery notes and delivery updates

• Communicate effectively with customers and internal teams to ensure timely, accurate information

Operational Support

• Support project documentation and handle technical queries

• Use ERP and CRM systems for stock data, pricing, order tracking and record management.

• Liaise with internal stakeholders to ensure accurate information for site-related orders.

Office and Administrative Excellence

• Maintain records, documentation and compliance related files.

• Provide administrative support across the business as required

• Assist with general office tasks, including data entry, reporting and internal communications.