Brook Street
Hybrid Complaint Handler
NG2 3AJ
Key information
- Pay
- £25,506 to £25,506 a year
- Hours
- Full-time
- Contract
- Permanent
- Workplace arrangement
- Hybrid - 2 days remote
- Posted date
- 16 Oct 2026
- Closing date
- 15 Nov 2026
About this role
Customer Complaints Handler
Location
Nottingham (Hybrid Working)
Salary
£25,506 + Average Bonus of £3,000 per year
Start Date
Monday 30th November
Working Hours
Monday to Friday, shifts between 8:00am - 6:00pm
About the Role
We're currently recruiting for experienced
Customer Complaints Handlers to join a well-established, customer-focused organisation in Nottingham. This is an excellent opportunity for candidates with a background in complaints resolution, customer retention, or escalated customer service who are passionate about delivering fair outcomes and exceptional customer experiences.
As a Customer Complaints Handler, you will manage customer complaints from initial contact through to resolution, ensuring that each case is investigated thoroughly and handled in line with FCA regulations and company procedures.
What You'll Be Doing
- Managing insurance and service-related customer complaints.
- Investigating issues thoroughly to establish fair and appropriate resolutions.
- Taking ownership of complaints from first point of contact through to conclusion.
- Ensuring all cases are handled in line with FCA regulations and internal policies.
- Maintaining excellent customer service standards while achieving performance targets.
- Building positive relationships with customers during often challenging situations.
What We're Looking For
We're keen to hear from candidates who have
- Previous experience in
complaints handling,
customer retention, or an escalated customer service environment.
- Experience managing cases from initial enquiry through to successful resolution.
- A proven track record of working towards and achieving performance targets.
- Excellent communication and investigative skills.
- Strong problem-solving abilities and attention to detail.
- The ability to remain calm, professional, and customer-focused when dealing with complex or sensitive situations.
What's on Offer?
✅ Starting salary of
£25,506
✅ Average annual bonus of
£3,000
✅ Hybrid working based from the Nottingham office
✅ Monday to Friday working pattern - no weekends
✅ Comprehensive training and ongoing support
✅ Excellent career development opportunities
If you're a confident communicator who enjoys resolving customer issues and making a positive difference, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.