Strategic Client Director

Job Overview

-Accountable for overall UK performance and FM operations and services across the estate

-Responsible for the management, direction, and continued development of all dedicated staff

-Oversees and manages the delivery model working closely with the IFM and SME senior management teams and other support functions across the business

-Builds key relationships with clients across the account

-Manages and is fully accountable for Quality and EHS issues across the accounts and site operations

Main Duties

-Ensure key SLA's and KPI's are met

-Manage all commercial aspects ensuring expected profitability levels are attained

-Deal with any escalations around client complaints and concerns

-Maximise commercial efficiency providing best value for the client and Mitie

-Manage and identify financial opportunities in direct communication with internal support functions on a regular basis

-To liaise with Suppliers and Sub-contractors, to achieve optimum efficiency

-To have overall responsibility for Health, Safety and Environmental matters

What we are looking for

-An experienced and knowledgeable account lead who will facilitate and grow client relationships, bring client and market understanding into the organisation, oversee the delivery of high-quality work and deliverables and plays a strategic role in ensuring the excellent performance of client account.

-Proactive, organised, and meticulous - passionate about meeting deadlines and solving problems.