Key information

Pay

Income Protection Cover if you're off sick continuously for 26 weeks or more, Company Days Off in Addition to Annual ...

Hours

Full-time

Contract

Permanent

Workplace arrangement

Hybrid - 2 days remote

Posted date

16 Oct 2026

Closing date

15 Nov 2026

About this role

We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process.

Reviewing and assessing new legal expenses claims

Determining whether claims fall within policy coverage

Liaising with solicitors to monitor claim progress

Providing clear, supportive customer updates by phone and email

Managing and progressing your own caseload

Ensuring claims are handled efficiently and fairly