Multilingual Dutch & English Speaking Customer Advisor

Overview

We are seeking a motivated and customer‑focused

Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a

sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment.

Fluency in Dutch and English is essential.

Location

Hybrid Once Fully Trained - Canary Wharf, London

Salary

£12.79 per hour +

uncapped commission (OTE £3,000 annually)

Hours

Full time

37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training

Fully office‑based

Key Responsibilities

•

Convert inbound calls into confirmed holiday bookings

•

Conduct needs‑based conversations to recommend tailored travel packages

•

Maximise revenue through upselling and cross‑selling

•

Manage booking amendments, cancellations and confirmations

•

Follow up on leads and support outbound activity during peak periods

•

Maintain accurate customer records and follow internal procedures

What You'll Bring

•

Fluent Dutch and English

•

Proven success in a sales‑driven or customer‑facing environment

•

Strong commercial awareness and confidence in closing deals

•

Excellent communication and rapport‑building skills

•

Resilience, professionalism and a results‑driven mindset

•

Ability to multitask across calls, systems and admin

•

Experience in travel, tourism or hospitality is an advantage

•

Understanding of call centre KPIs and performance culture

What's on Offer

•

Life insurance scheme

•

Perkbox membership

•

Eye test vouchers

•

Excellent training and induction programme

•

Modern, recently built premises with staff facilities

•

Corporate discounts (gym, restaurants, bars, hairdressing and more)

•

Smart‑casual dress code

•

Charity and fundraising events

•

Incentives, prizes and performance rewards

•

NVQ qualifications & apprenticeship opportunities

•

Recommend‑a‑friend bonus scheme

To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita

on 01202 292907

for further details.