Band 5 - Emergency Department Patient Flow Coordinator | Royal Free London NHS Foundation Trust

To work in a dynamic Hot floor team within the Medicine and Urgent Care Division. The post holder will support patients through their Emergency and Ambulatory care journey across the hot floor from arrival through to admission or discharge, supporting the patient with efficient care which is coordinated right from the start of their arrival within the department. The successful candidate will lead on flow and performance, both operationally and in reporting, across the floor including working with clinical teams to improve patient pathways and be a key stakeholder in Hot Floor Quality Improvement projects. The flow co-ordinator will act as a single point of contact, knowing the current state of the department and what the risks and pressure points are.

The post holder will be crucial in chasing delays within the department (e.g Bloods, Radiology, Speciality Reviews), proactively identifying bottlenecks and working with the Nurse in Charge to identify a plan – E.g. Ambulance offload, work up queue etc.

o Monitoring time to streaming, triage and work up and escalating within agreed timeframes any delays that exceed the agreed National and Local targets

o Chasing specialities to review patients within the agreed SLA

o Chasing diagnostics to ensure they are ordered and completed/reported in good time

o Chasing results on blood tests if they haven’t been returned in good time

o Ensuring quick movement out of the department when patients are allocated beds and that their spaced is cleaned

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

This advert closes on Friday 30 Oct 2026