Receptionist Part-Time 25 Hours per Week

Key Responsibilities Manage the Practice appointment system and process appointment requests by telephone, in person and online. Answer telephone calls and deal with patient queries professionally and efficiently. Welcome patients and provide appropriate signposting to Practice and external services. Monitor and respond to the Practice generic email account. Process incoming and outgoing correspondence, including scanning and attaching documents to patient records. Process clinical letters and documentation using SystmOne. Register new and temporary patients and maintain accurate patient demographic information. Obtain relevant hospital results and documentation when required. Arrange patient transport and interpreter services. Complete basic referrals under clinician instruction. Maintain accurate patient records and undertake appropriate coding. Support the Practice with patient recalls, including Diabetes and CKD searches and contacting patients to arrange appointments. Participate in reception, lunch cover, opening and closing duties. Support colleagues with administrative tasks and provide cover during staff absence. Maintain a clean, tidy and organised reception environment. Monitor reception equipment, supplies and relevant checks. Record significant events and report concerns appropriately. Participate in audits, training and Practice improvement activities. Maintain mandatory training and work in accordance with Practice policies, procedures and confidentiality requirements. Undertake other reasonable duties required to support the smooth running of the Practice. The postholder will work closely with clinical and administrative colleagues to provide a high-quality, patient-centred service and contribute positively to the overall patient experience.