ServiceDesk Coordinator

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.

Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.

Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.

Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.

Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.

Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.