Accommodation and Transport Officer

Accommodation Administration Manage accommodation enquiries from staff and external agencies. Process accommodation applications and maintain associated records. Prepare accommodation documentation and ensure all required paperwork is completed and signed. Arrange resident check-ins and check-outs. Monitor room occupancy Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly. Respond to accommodation-related enquiries by telephone, email, and in person. Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails. Maintain key registers and ensure the timely return of all issued keys. Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents. Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements. Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation. Transport Administration Coordinate transport requirements in accordance with Trust policies and procedures. Receive and process authorised requests for taxi bookings from departments across the Trust. Liaise with Nuclear Medicine department as and when required for additional collection requests Liaise with Mortuary and Swan Team in organising Collection and Drop offs. Book transport using approved electronic booking systems. Ensure all bookings meet eligibility and authorisation requirements. Maintain accurate records of transport bookings and associated costs. Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.