Deputy Practice Manager

LOVEMEAD

GROUP PRACTICE/ROUNDSTONE SURGERY Job Title

Deputy Practice Manager Responsible to

Practice Manager Accountable to

Practice

Manager and GP Partners Hours

30 hours over four days per week

Contract

Permanent Salary

£40,000-£45,000 FTE, dependent on experience and qualifications 1. Job Purpose The Deputy Practice Manager will work closely with the Practice Manager and GP Partners to support the effective day-to-day management, governance and development of the practice. The postholder will lead on quality, clinical governance, complaints and patient experience, while also providing operational, workforce and organisational support across the practice. This senior management role requires a proactive, organised and confident individual who can work independently, exercise sound judgement and build effective relationships with clinical and non-clinical colleagues. The role would suit either an experienced manager or an experienced general practice professional who has demonstrated leadership potential and is looking to move into a formal management role. As a key member of the management team, the Deputy Practice Manager will work closely with the Practice Manager across a broad range of responsibilities and provide management cover during periods of annual leave, other authorised absence and on non-working days. The role offers the opportunity to develop a comprehensive understanding of practice operations, governance, workforce management and business functions while taking direct responsibility for key areas of activity. 2. Quality, Governance and

Compliance The postholder will

Lead and coordinate the practice's quality, governance, complaints and regulatory compliance activities. Support the clinical governance framework alongside the Practice Manager, GP Partners and clinical leads. Coordinate significant events, incidents, audits, complaints investigations and quality improvement initiatives. Ensure learning, actions and improvements are documented, implemented and shared appropriately. Monitor trends arising from incidents, complaints, audits and patient feedback, identifying opportunities for service improvement. Lead CQC readiness, maintain governance documentation and support compliance with regulatory requirements. Coordinate governance meetings, action plans and reporting requirements. Promote a culture of continuous improvement, accountability and organisational learning. 3.

Operational Management The postholder will

Support the effective day-to-day running of the practice. Provide a visible and approachable management presence for staff. Work collaboratively with team leaders and clinicians to ensure safe, efficient and high-quality service delivery. Identify and resolve operational issues and service pressures. Review systems, processes and workflows, implementing improvements where appropriate. Lead or support projects, service developments and organisational change initiatives. Contribute to business planning and the achievement of operational objectives. Develop an understanding of wider practice management, including workforce, contractual and financial considerations. 4. People Management Working alongside the Practice Manager and team leaders, the postholder will: Provide management support, guidance and line management for designated staff. Support recruitment, induction, appraisal, training and workforce development activities. Assist with attendance, conduct, capability and performance matters in line with practice policies. Promote effective communication, teamwork, staff wellbeing and engagement. Support workforce planning and organisational change. Maintain confidentiality and professionalism when dealing with employment matters. 5.

Corporate Governance The postholder will

Support the management of risk, business continuity, information governance and policy development. Coordinate risk assessments, action plans and compliance activities within agreed areas of responsibility. Assist with the investigation and management of information governance incidents and data breaches. Ensure practice policies are reviewed, updated and communicated appropriately. Promote awareness of governance, confidentiality and data protection responsibilities across the practice. Ensure sensitive information is handled appropriately at all times. 6. Deputising Responsibilities

The Deputy Practice Manager will

Deputise for the Practice Manager during annual leave, other authorised absence and on non-working days, within agreed levels of delegated authority. Provide day-to-day management support and operational decision-making. Support team leaders and staff in resolving operational and workforce issues. Represent the Practice Manager at meetings where appropriate. Undertake delegated responsibilities, projects and areas of work. Escalate significant issues appropriately and maintain effective communication regarding operational, staffing, governance or patient-related matters. 7. Wider Practice Responsibilities

The Deputy Practice Manager will

Attend meetings as required and contribute to management discussions. Build effective relationships with colleagues, partners and external organisations. Support practice-wide initiatives, service development and organisational improvement. Contribute positively to the culture and continuous improvement of the organisation. Undertake appropriate training and continuing professional development. Remain flexible in responding to changing priorities and the needs of the practice. General This job description is intended as a guide to the principal duties and responsibilities of the role and is not exhaustive. The postholder may be required to undertake other duties, commensurate with the grade and responsibilities of the post, as reasonably requested by the Practice Manager or GP Partners. The postholder will be expected to comply with all practice policies and procedures, including those relating to confidentiality, information governance, health and safety, equality and diversity, safeguarding and data protection.