Operations Team Lead

Duties and responsibilities Part A specific responsibilities 1.

Day-to-Day Service Delivery

Oversee daily operations of EA & ES services to ensure seamless delivery of patient care. Monitor and manage workflow, ensuring staffing and service levels meet patient demand. Act as first point of escalation for operational issues, resolving them efficiently. Collaborate with clinical and administrative teams to maintain smooth service operations. Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions. Implementation of service delivery against standard operating procedures 2.

Staff Management and Coordination

Manage rotas for permanent and locum staff, ensuring optimal coverage at all times. Coordinate inductions and onboarding for new locum and permanent staff. Support staff performance through coaching, guidance, and feedback. Monitor attendance, leave, and compliance with contractual obligations. 3.

Site and Stock Management

Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment. Maintain accurate stock records and coordinate timely ordering and replenishment. Work with suppliers and internal teams to resolve supply issues promptly. Implement and monitor stock control processes to minimize waste and ensure compliance. 4.

Operational Excellence

Drive continuous improvement initiatives to enhance efficiency and patient experience. Ensure compliance with health and safety regulations, clinical governance, and company policies. Maintain accurate operational records, reports, and documentation. 5.

Skills & Experience

Proven experience in healthcare operations, in primary care settings. Experience managing locum and permanent staff rotas. Strong organisational and time-management skills. Excellent communication and leadership skills. Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms. Ability to work under pressure and resolve operational issues quickly. Familiarity with stock management and basic procurement processes.

Qualifications

English & Maths GCSE (Grade C and Above) Degree (Desirable) Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Personal Attributes

Proactive, solution-focused, and hands-on approach. Strong attention to detail. Ability to work collaboratively across teams. Commitment to delivering high-quality patient care.