Ward Clerk

To provide Ward Clerk and Admin support for our wards and day surgery unit. To deliver excellent customer service to patients, visitors, consultants, team colleagues and all internal departments. To ensure patient files are ready for patient admission including relevant results. To ensure all patient files are filed correctly and relevant changes are entered onto system upon discharge. Deal with inbound telephone enquiries and process as necessary, ensure messages are passed correctly and confidentially. Ensure all post discharge calls are made to patients within 48 hours. Ensure all patients leave hospital with their follow-up appointments and discharge packs. Ensure all patients are admitted and discharged live on system. To always maintain confidentiality of information regarding patients (GDPR). Participating in training activities as required. To be aware of departmental policies and procedures. To always promote a friendly and professional attitude. Any other duties as determined by the Team Lead/Line Manager. Every member of staff is responsible for health and safety in their own department and in the hospital. It is up to each member of staff to ensure that they abide by safe systems of work and minimise all risks.