Duty Manager

The Grand Hotel in Eastbourne are recruiting for a

Duty Manager - Full Time

to join our friendly team

Live in accommodation available

Overview

To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities

• Deliver exceptional guest service and resolve guest concerns professionally and efficiently
• Represent the hotel and Elite group with utmost professionalism
• Ensure health & safety, fire and security procedures are adhered to at all times
• Act as the senior manager on duty, overseeing hotel operations across all departments
• Conduct shift briefings and ensure effective inter-departmental communication
• To be fully conversant with business demands, supporting departments during peak demand periods
• Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
• Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times

Person Specification

• Previous experience within hospitality
• Good verbal and written communication skills
• Ability to handle guest complaints and solve issues professionaly
• Good understanding of Health & Safety procedures and responsibilities
• Able to work with both colleagues and independently
• Willingness to be hands on and support all departments when required
• Attention to details