Administration Assistant

The following are the core responsibilities of the Administration Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Undertake a broad spectrum of administrative duties commensurate with the role Process incoming and outgoing mail File and store records as required Photocopy documentation as required Process changes to patient registration, deduction of record and new patient registration Input data into the patients healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Assist with total triage administration Welcome patients and visitors to the organisation, directing requests appropriately Be an integral part of the general practice team Act as a chaperone as required Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the Administration Assistant has the following wider responsibilities: Participate in any audits as directed Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning Complete opening and closing procedures in accordance with the duty rota Support reception staff, providing cover during staff absences