Customer Support Officer

Job Description - Customer Support Officer

Location

Bedfordshire

Pay Rate

£17.00 per hour

Contract

Temporary to Permanent

Hours

37.5 hours per week

The Role

We are currently recruiting for a Customer Support Officer to join a busy and customer-focused team. The successful candidate will be responsible for handling customer enquiries, providing accurate information and ensuring a professional and positive customer experience.

Key Responsibilities

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Respond to customer enquiries by phone and email.

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Provide accurate information and resolve queries efficiently.

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Update customer records and maintain accurate information on internal systems.

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Liaise with internal departments to resolve issues and follow up on outstanding enquiries.

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Deliver excellent customer service and maintain a professional approach at all times.

Requirements

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Previous experience in a customer service or customer support role.

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Excellent communication and organisational skills.

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Good IT skills and experience using Microsoft Office.

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Ability to manage workloads, prioritise tasks and work effectively within a team.

This is an excellent opportunity for someone looking to develop their career within a customer-focused organisation, with the potential to secure a permanent position.