GP RECEPTIONIST

Job Description Main Duties and Responsibilities The main duties of the

GP Receptionist will include

Greeting patients and visitors in a professional, friendly and courteous manner. Answering incoming telephone calls promptly and dealing with patient enquiries efficiently. Booking, cancelling and amending appointments using EMIS Web. Using EMIS Web confidently to access and update patient records accurately. Signposting patients to the most appropriate healthcare professional or service in line with practice protocols. Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times. Processing repeat prescription requests in accordance with practice procedures. Managing incoming and outgoing correspondence, emails and electronic messages. Updating patient demographics and maintaining accurate records. Registering new patients and processing patient deductions in line with practice policies. Liaising with GPs, nurses, practice management and other healthcare professionals. Supporting the smooth day-to-day running of reception and administrative services. Handling challenging situations and patient concerns calmly, professionally and empathetically. Following practice policies and procedures, including safeguarding, infection prevention, health and safety and information governance. Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences. Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs. Undertaking any other reasonable administrative duties appropriate to the role.