Neighbourhood Alert Officer

Salary

Starts at £25,713 rising to £26,703 per annum + Excellent Benefits including Government Pension (note this salary is based on the full-time hours of 37 per week)

Location

Hybrid Working/Police Headquarters, Exeter, Devon

Closing Date

27th October 2026, Midday

Hours per week

25.3 hours per week

About the role

Are you passionate about helping communities stay informed and connected?

This is an exciting opportunity to take ownership of Devon & Cornwall Police’s Community Messaging system to help make sure important information reaches the right people at the right time.

The two-way messaging platform connects the Force with local communities, enabling policing teams to write and share crime prevention advice, important updates and safety information directly to residents.

Working closely with police officers and police staff, you'll play a key role in proof reading and distributing messages, maintaining the system, supporting and training users and analysing performance data to help maximise the system.

In particular to

Respond to operational need as identified and ensure timely and accurately updates are sent on the Alert system.

Copywriting, proof reading, design and dissemination of public facing messages on the system, which might also be placed on the website and social media platforms.

Identify common message topics based on regular requests from users, developing templates to fulfil these needs and promoting them to other colleagues who use the system.

Ensure branding is applied and consistent in all messaging.

Quality assures all messages on the system by dip sampling.

Maintain and administer the database, acting as the main point of contact for any system issues.

Attend internal and external meetings in relation to the performance and development of the Alert system, providing feedback to system providers and users.

Establish and maintain communication with partners in the criminal justice and public safety arena, in order to action joint messages when appropriate.

Extract performance data and other management information on the output and outcome of the Alert system and create monthly reports.

Market the service, internally and externally, maximising the opportunities for effective usage.

Train colleagues to use the Neighbourhood Alert System across the organisation and provide ad hoc user support in real time as issues arise.

You’ll be at the heart of a service that supports public safety and reassurance across Devon and Cornwall.

Want to know more about this role?

Further detail regarding this role and the essential requirements can be found within the role profile on our website.

If you think this may be the role for you and would like further information, once you have viewed the information on our website, please contact:

Hiring Line Manager

Emily ELLIS - Communications & Campaigns Manager

Email Address

emily.ellis1@devonandcornwall.pnn.police.uk

What you get if you join us

A competitive salary with yearly increments.

25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).

Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.

Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).

Company sick pay.

Competitive local government pension scheme.

Job related equipment, as required.

Free onsite parking at many police sites throughout the counties.

Access to Group insurance scheme (via salary sacrifice scheme).

Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.

Development and training opportunities.

Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

Flexitime, with the ability to undertake your hours flexibly and in line with business need.

Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).