Customer Service Advisor

Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development

Reporting to the Customer Service Manager, you’ll be responsible for providing an outstanding level of service to customers of all North Wales Housing’s services over the telephone, via e-mail and letters, and through on-line and face to face interactions.

Key responsibilities include

Providing support and guidance to customers contacting North Wales Housing, including a Front of House service

Signposting to other service providers

Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs

Raising repairs and general property administration (including resident satisfaction)

Taking payments via the phone or at our office locations, using the automated payment

Inputting jobs into a works system and coordinating with trade operatives to ensure sched-ules are arranged based on geographic location, to support best use of resource