GP Surgery Receptionist

Greeting patients and visitors in a professional and friendly manner. Answering incoming telephone calls and dealing with enquiries appropriately. Booking, amending, and cancelling patient appointments. Processing prescription requests in line with practice procedures. Managing incoming and outgoing correspondence. Updating and maintaining accurate patient records. Registering new patients and handling patient documentation. Signposting patients to the most appropriate healthcare professional or service. Undertaking general administrative duties to support the wider practice team. Maintaining patient confidentiality and adhering to GDPR requirements at all times.