Administration Support - Receptionist

Main Duties & Responsibilities To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include: Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature. Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information. Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients. Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner. Researching appropriate websites, downloading and circulating documents as requested. Issuing and activating door fobs Actively updating the patient information in and around the reception area including the usage of Easy Read signs. Please refer to the job description and person specification for the full list of responsibilities.