Customer Service Advisor

About the Role

Are you a people person who enjoys making a real difference? Calderdale Council’s Customer First team is looking for a friendly, enthusiastic, and customer-focused superstar to support residents across our services.

In this role, you’ll

• Be the first point of contact for customers, guiding and solving problems.
• Handle a variety of enquiries, from everyday questions to complex challenges, with full training provided.
• Grow your skills with opportunities to handle phone, live chat, email, and social media interactions.

What We’re Looking For

We want someone who can

• Communicate clearly and adapt their style to every customer.
• Solve problems quickly and confidently.
• Use technology with confidence and learn new systems with ease.
• Organise, multitask, and work accurately in a busy environment.
• Deliver excellent customer service with genuine passion.

Qualifications

NVQ Level 2 in Customer Service or equivalent experience in a customer-focused role.

Why Work With Us?

• Flexible working arrangements including hybrid options.
• Comprehensive induction and training programme in our Halifax town centre office.
• Generous benefits including retail and lifestyle discounts.
• Opportunities for career progression within the council.

Important Notes

Supporting Statement

Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered.

Interviews

Interviews will be held at our Halifax Town Centre office.

Applicants who have applied for this role in the past 12 months are kindly asked not to reapply at this time.

Closing Date

Wednesday 28th October 2026